Product Support Agent - Affiliate Marketing Platform

Saint Julian's, Malta · Client Services

Description

XCaliber is looking for a Product Support Agent – Affiliate Marketing Platform


+ 15 nationalities Offices in Malta, Poland and Portugal +80 staff

XCaliber is a tight-knit Technology team with offices in Malta, Poland and Portugal. We collaborate to produce some of the most innovative technology in the iGaming industry.

You will get to work with the most cutting-edge technology and forward-thinking colleagues. The environment is not without its demands, but it adds to a dynamic team of individuals.

Omarsys is an Affiliate Marketing Platform that combines an extensive suite of marketing tools and services into one simple and powerful marketing solution. Built using an API-Centric Architecture enabling for greater flexibility and power, it caters for the entire affiliate life-cycle, from affiliate signup and online tracking, all the way up to automated payment processing.


Omarsys is growing quickly and will require a Product Support Agent that will provide daily assistance to our partners and ensure the best support experience possible. Support is delivered through various support channels, so a basic level of technical knowledge is required as is excellent communication skills - both written and verbal.


You will:


Requirements

  • Developed excellent written and verbal communication skills
  • Understand the value of being an excellent team player
  • Demonstrate experience of complex problem solving
  • You're responsible and reliable
  • Ideally at least 1 years' experience in a Customer Service environment
  • Can work well in a fast-paced environment where multitasking is an essential skill
  • Fluency in English is essential
  • Good understanding of basic internet and technical concepts (you know the difference between a chocolate cookie and a browser cookie)
  • An interest in learning more about the iGaming industry
  • Benefits

    There are a lot of plus points to working at XCaliber including:

    Flexible working hours - Central office

    Competitive salary - Calendar of social events

    Conference / training budget - Gym benefit

    Free lunch twice per week – daily breakfast

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